Summary

This week, we hear from Chris and Andrew McCuiston, two of the dynamic leaders behind Goldfish Swim School, as they share their remarkable journey from a single swim school in Birmingham, Michigan, to a thriving franchise with nearly 200 locations across North America. What began as a spontaneous entrepreneurial leap, evolved into a national brand rooted in safety, trust, and memorable customer experiences.

 The McCuiston brothers reveal how franchising found them,the importance of building strong franchisee relationships, and the operational pivots that helped them navigate the challenges of COVID-19 and come out stronger still, on the other side. From expanding into Canada to strategicallytargeting growth in California and Florida, they share insights on creating a company culture that prioritizes safety, facility excellence, and community engagement.

No matter your point on the franchise compass, there is rich take home value in this conversation, applicable to anyone involved in franchising.  This episode delivers lessons on resilience, adaptability, and staying true to your core values.